Tidio has a special tool called Lyro that uses artificial intelligence to have conversations with customers. It was created by a company called Claude. Lyro is really helpful for small and medium businesses because it allows them to handle more customer inquiries without having to hire extra staff. It can quickly answer a lot of common questions that customers have, getting them the information they need in just a few seconds. This tool is available 24/7, so customers can use it anytime. Lyro can be added to existing customer service software, and Tidio also has other AI features like live chat and chatbots.

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