This tool called Twig is powered by AI and helps users find the right answers to technical questions quickly. It uses advanced AI algorithms to understand what users are looking for. It also analyzes technical documentation, knowledge bases, and past support tickets to give accurate responses. Twig can reduce customer support costs by automating the search for information, and it provides recommendations with citations to make the answers more trustworthy. It also helps support agents by automating tasks and giving them tools to improve their productivity and engagement with customers. Twig can be easily integrated with other popular documentation and knowledge base products. It prioritizes customer privacy by removing any personally identifiable information from the data it uses. Overall, Twig is a helpful tool for customers who need quick and accurate answers, support teams seeking better response times, organizations aiming to reduce support costs, and support agents who want to enhance their productivity and customer interactions.
