This tool called Viff can help hotels respond to guest reviews in a personalized and polite way. It learns how the hotel likes to communicate and generates responses that match their style. It’s great because it saves time for staff who are usually busy with many other tasks. Viff can respond to reviews quickly and consistently, which is important because it helps improve the hotel’s reputation and makes them more appealing to potential guests. The tool has been shown to increase the number of bookings for hotels and improve their ranking on TripAdvisor. AI customer support tools like this one have many benefits, including faster response times, lower costs, and happier customers. Some examples of how these tools can be used are by using chatbots to answer basic questions so that human staff can focus on more complex issues, using AI to analyze customer feedback and understand their emotions better, and providing personalized support based on customer data to enhance their experience.
