This tool, called Collab, is a cloud contact center that uses artificial intelligence (AI). It is used by over 600 customers in more than 70 countries. Collab has been helping businesses undergo digital transformation for over 15 years, and it has a strong network of partners.
Collab allows businesses to manage various communication channels like voice, video, email, instant messaging, and social media all in one place. It is based on WebRTC technology, which means it can be used on any web browser.
The tool offers self-service options through an interactive voice response (IVR) system and chatbots. It also provides advanced real-time reporting features and quality monitoring with speech analytics. It can record both voice and screen interactions.
By using AI, Collab’s customer support tools offer several advantages, including faster response times, reduced operational costs, and improved customer satisfaction. Some common examples of how businesses use Collab include using AI-powered chatbots to handle routine customer inquiries, using AI to analyze customer feedback and emotions, and using AI to provide personalized support based on customer data.
