Real-Time AI Agents for CX
Intelligent Voice Agents
Our voice agents don’t just answer calls—they understand context and drive actions for a competitive edge
Why Symbl.ai Voice Agents?
- 24/7 Support: Boost customer satisfaction with intelligent, round-the-clock assistance
- Cost Savings: Cut costs by up to 30% with automated inquiries
- Global Reach: Multi-language support for better engagement
- Compliance & Security: Meet regulatory requirements seamlessly
AI Agent for Call Scoring
Gen-AI powered, low-code API to evaluate participant performance and call quality at scale
Why Symbl.ai Call Scoring?
- Full Call Coverage: 100% call audit
- Better Training: Data-driven feedback for 20% improved coaching
- No Bias: Fair, accurate reviews
- Customizable: Align scoring with your guidelines
AI Agent for Real-Time Assist
Dynamic and context-sensitive guidance help agents stay on track, handle objections, and improve customer satisfaction
Why Symbl.ai Real-Time Assist?
- Empathetic Interactions: Reduce errors by 25% in real-time
- Intelligent Intervention: Prevent escalation with relevant information
- Intent Analysis: Adjust conversations instantly based on customer sentiment
- Supervisor support: Barge in where needed with all the relevant information
Unified Analytics
Unlock Actionable Insights to Boost Business Performance
Why Symbl.ai Unified Analytics?
- Intelligent Dashboard: Monitor metrics and reduce decision time by 40%
- Unified Data: Analyze conversations, QA, and CRM in one view
- Proactive Issue Resolution: Detect anomalies to prevent problems
ROI From Solutions
CSAT
Improve your CSAT scores by 30%
AI agents can manage all primary call center workflows autonomously.
- Reduce human intervention to 1% of calls for efficiency.
- Cut training and management costs.
- Route only complex calls to your human support team.
- Reduce average handling time and increase first-call resolution.
Call Coaching
Reduce new agents ramp up time by 50%
Call Score delivers detailed agent feedback, helping train new agents effectively for specific scenarios.
- Remove the uncertainty in selecting calls for auditing.
- Assess 100% of the calls without Bias
- Scenario-based insights to boost agent readiness.
- Streamlined feedback for ongoing performance growth.
-
30%
Improved Customer Sentiment
-
75%
Acceleration in Time To Market
-
50%
Improved Data Accuracy
-
28%
Acceleration in Revenue
Build Real Time Voice AI experiences
Process data stream (audio) with Streaming API, detect triggers (questions, trackers, or topics) in the conversation, and extract contextual information based upon triggers. You can stream data directly to agents or Nebula LLM for generating responses – in low latency & high accuracy.
Realtime Assist
Real-time AI Assist enables timely and accurate support to frontline workers such as sales or customer support agents on live calls by generating responses to customer queries, detecting intent, analyzing sentiment, scoring calls for coaching, and more.
Voice Bots
Voice Bots automate Q&A on inbound customer calls by understanding customer needs and providing personalized responses and recommendations.
Call Score
Generate quality scores for multi-party calls that go beyond mere numbers on the criteria of your choice and are contextual to the conversation stage and business process.
Live Sentiment Analysis
Analyze and measure a speaker’s expressed feeling or enthusiasm about a specific topic
Real time alerts for Compliance
Receive real-time alerts on any gaps in adherence to compliance policy or regulations during conversations, mitigating legal risks and enforcing quality assurance.
Trusted by Companies of All Sizes
